Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Rich Royal Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.

Rich Royal Casino holds a licence issued by the Gaming Board of Anjouan under identifier 8048/JAZ. Player data and banking details are protected by SSL encryption, and customer funds are held in separate accounts.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Rich Royal Casino website, related services and games. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should also read any other policies or notices made available on the website, including the Privacy Policy, Responsible Gambling information and promotion-specific terms. Those documents may contain important information about how your personal information is handled, how play is managed and how particular offers operate. If a specific promotion or game rule conflicts with these general terms, the specific rule will normally apply to that promotion or game.

The operator may amend these terms from time to time to reflect changes to the website, games, services, legal requirements or operational practices. Updated terms will be published on the website. You should check this page regularly. Continuing to use the website after an update means that you accept the revised terms. If you do not accept an amendment, you must stop using the services.

Eligibility and lawful use

You must be legally entitled to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you in Australia or elsewhere. You are responsible for checking whether access to the website and participation in particular games are permitted where you live.

You must not use the website if you are under the applicable legal gambling age.
You must not use the website from a location where online gambling is prohibited or restricted.
You must not use the services for an unlawful purpose, including fraud, money laundering or financing criminal activity.
You must not allow another person to use your account or access the services through your account.
You must provide information that is accurate, current and complete when requested.

2. Accounts, identity and security

Some services may require you to register an account. You may be asked to provide identifying, contact, payment or other information so that the operator can administer your account, comply with legal obligations and protect the website from misuse. Information may be checked against reliable sources, and you may be asked to provide documents or further details before an account or transaction is approved.

You are responsible for ensuring that the information connected with your account remains accurate. You must notify the operator through the available website support process if your details change or if you believe that information supplied by you is incorrect. Failure to provide requested information may delay or prevent access to some services.

Account security

Keep your username, password and other account credentials confidential. Do not write them where they can be easily accessed, reuse them in a way that puts your account at risk or share them with another person. You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised access.

Choose secure account credentials and keep them private.
Log out after using the website on a shared or public device.
Contact the operator through the available support channel if you suspect that your account has been compromised.
Do not create or operate multiple accounts unless the operator has expressly permitted this.
Do not transfer, sell, lend or otherwise make your account available to another person.

The operator may suspend, restrict or close an account where it considers this necessary for security, verification, responsible gambling, compliance, prevention of fraud or breach of these terms. Where permitted by law, access may also be restricted while an investigation is completed. Any decision will be handled in accordance with applicable legal and regulatory requirements.

3. Deposits, withdrawals and game play

You may only use payment methods that are available through the website and that belong to you or that you are authorised to use. Payment instructions, transaction requirements and any applicable conditions will be displayed during the relevant process. You must not deposit funds using a payment method obtained unlawfully or use the account to move funds for another person.

Funds should be deposited for the purpose of using the available services. Deposits may be subject to verification, processing checks, minimum or maximum amounts and other conditions shown on the website. The operator may decline, delay, reverse or limit a transaction where this is required for security, payment processing, legal compliance or responsible gambling purposes.

Withdrawal requests may be subject to identity, account and payment verification. The operator may require a withdrawal to be returned to an appropriate verified payment method or may request additional information before processing it. Any displayed processing information is general guidance and may vary depending on verification, payment providers, weekends, public holidays or other circumstances.

Game rules and outcomes

Each game may have its own rules, instructions, features and applicable conditions. You should review those details before playing. Game results are determined by the relevant game systems and recorded information. If a technical error, communication failure or other malfunction affects a game or transaction, the operator may take reasonable steps to correct the error and may void affected play where permitted by law.

You must not use software, devices, scripts or methods intended to interfere with the website, manipulate game outcomes, gain an unfair advantage or access information that is not intended for you. Circumstances that may be treated as prohibited conduct include collusion, automated play, exploitation of technical vulnerabilities, fraudulent activity and the use of another person's account or payment method.

Follow the instructions and rules shown for each game.
Check the details of a transaction before confirming it.
Do not attempt to reverse, manipulate or misuse a completed game outcome.
Report suspected errors or unauthorised activity as soon as possible.
Accept that internet access and device performance may affect your ability to use the website.

4. Promotions, responsible gambling and website use

Promotions and offers

Promotions, bonuses, tournaments and other offers are subject to their own terms. Those terms may specify eligibility, qualifying activity, participation periods, use restrictions, wagering requirements, expiry rules and how rewards are credited or removed. You should read the complete offer terms before participating.

Unless an offer specifically states otherwise, promotions are intended for one person, one account and one household. The operator may withdraw, change or refuse an offer where there is suspected misuse, technical error, duplicate participation, fraud or a breach of the applicable terms. Promotional rewards may be cancelled if the underlying transaction is reversed or found to be irregular.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose. Set personal limits on your time and spending, take regular breaks and avoid gambling when you are upset, tired or affected by alcohol or other substances.

The website may provide tools or processes that help you manage your gambling, such as deposit limits, activity information, time reminders, cooling-off periods or account closure. Availability and operation of these tools may depend on the service and applicable requirements. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help service in Australia.

Website content and availability

The operator aims to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, technical issues, security reasons, legal requirements or other operational reasons. The website may contain links or references to third-party services. Those services are governed by their own terms and privacy practices.

You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content unless you have permission or the law allows it. Website names, designs, text, graphics, software and other materials may be protected by intellectual property rights. You must not upload harmful code, interfere with website operation or use the website in a way that could harm the operator or another user.

Liability and contact

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruption of communications, device or network problems, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

If you have a question about these terms, an account issue or a transaction, use the support options made available on the website. When contacting support, provide enough information for the matter to be reviewed, but do not send your password or unnecessary sensitive information. These terms are intended to operate subject to applicable Australian laws and any mandatory rights or protections that apply to you.